Return Policy

All printers and equipment are NON refundable once the package has been opened, making it important that you read and understand our return policy before ordering. Jet City Label products are fully covered under the manufacturer’s warranty should there be a problem.

Unopened products can be returned for full refund within 7 days of purchase and/or receipt. Some conditions apply to be eligible for a refund. There are no refunds on opened packages, used products, custom orders, and/or consumable items. Freight and handling charges are non-refundable.

We want you to be able to fully customize your labels, which is why we highly recommend ordering free sample labels for printing solutions under consideration. We are happy to provide custom printed samples with personal artwork.

After receiving an order please examine the package closely before opening the factory-sealed packing. Once the seal is broken, the product is no longer eligible for a refund. However, it is still covered by the manufacturer’s warranty.

If you would like to return the product, you must get a Return Merchandise Authorization Number as detailed below. Again, DO NOT OPEN THE PACKAGING. The refund will be issued only if the product is unopened with all original packing material, accessories, software, and manuals. Customer must prepay shipping charges on returns and assume the risk for loss or damage during shipment. Jet City Label, Inc reserves the right to refuse a return if it does not meet these requirements. 

Return Merchandise Authorization (RMA) Number:

For all returning products, you must receive an RMA number. Please email us to get an RMA number. It takes approximately 2 business days to issue an RMA. Packages returned without an RMA number will be refused.

Please note that refunds are not available on opened packages and/or used items.

The credit will be made within 7 business days of us receiving and verifying the returned merchandise.


(206) 706 – 7599

Mailing Address

4017 Leary Way NW, Seattle, WA 98107