Support Info and Extended Warranty Service

Jet City Label is based in Seattle, Washington, with sales and support operations serving customers throughout the USA and Canada. As an authorized reseller for all hardware, software, and supplies we offer, our team is here to ensure that you receive fast, dependable support whenever you need it.

All hardware brands we sell include a standard 1-year manufacturer warranty. For businesses that require consistent uptime, Jet City Label strongly recommends adding an extended warranty. Extended service plans help minimize downtime, provide priority support, and ensure your equipment stays operational during critical production periods.

If an extended warranty is outside your budget, another option is to have your in-house technician trained by the manufacturer. Many hardware brands allow this training to be completed in person at their headquarters or remotely by phone or video session. This approach is only recommended for organizations that can tolerate longer repair timelines, as it does not offer the fast replacement and on-site service available through extended warranties.

---

Step 1 — Contact Jet City Label

Before reaching out to the manufacturer, please email sales@jetcitylabel.com with:

• Your equipment model

• A description of the issue

• Error messages, codes, screenshots, or photos

• Your order number (if available)

Our team will help by:

• Providing links to the correct manuals and setup/demo videos

• Troubleshooting common/normal issues

• Confirming warranty status

• Advising on extended warranty options

• Escalating support tickets with the manufacturer when necessary

• Guiding you to the correct technical support contact

Contacting Jet City Label first ensures that you receive the fastest, most accurate guidance while waiting for the manufacturer's hardware technical support team.

---

Step 2 — Contact the Manufacturer for Technical Support Resolution

After contacting Jet City Label, please contact the manufacturer’s technical support team to diagnose the exact issue. They can:

• Perform deep-level technical diagnostics

• Provide firmware, driver, and software assistance

• Issue warranty repairs or replacements, and quote out-of-warranty repairs

• Offer brand-specific troubleshooting

Reaching out to both Jet City Label and the manufacturer ensures the quickest path to resolution.

Below is the full list of support contacts for all manufacturers we represent:

Take-A-Label Technical Support
Take-A-Label Support Page

TSC Printronix Technical Support
TSC Printronix Support Page

Jet City Label Contact Information

Jet City Label, Inc.

8:00 A.M. – 4:00 P.M. PT / Mon–Fri

Phone: (206) 706-7599

Fax: (206) 706-7598

Toll Free: 1-800-709-9815

Email: sales@jetcitylabel.com

Street Address: 353 NW 41st St, Seattle, WA 98107

Mailing Address: 4017 Leary Way NW, Seattle, WA 98107